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All case studies
Turn Control Center
V1 of an internal tool was shipped and nobody used it. Discovery for V2 found that users didn’t want a better task queue. They wanted visibility into the work the system never tracked.
AI Service Request Intake
When a generative AI chooses its own path, there are no flows to define and map. I built a modular component system the AI assembles on its own, and tested it against real scenarios.
Change Order Management
30% of property transitions between tenants need a change order to the original scope, and those changes were tracked by hand. I designed one system across five platform surfaces, starting with the data model.